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Shipping,  Delivery & Returns Policy

Order Processing and Delivery Timeframes

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We strive to ensure your order is delivered promptly and efficiently:

  • Orders placed by 2:00 PM will be delivered by the end of the third (3rd) business day.

  • Orders placed after 2:00 PM will be delivered by the end of the fourth (4th) business day.

Please note: Business days are defined as Monday through Friday, excluding weekends and public holidays.

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Incorrect Item Received:

We apologize for any inconvenience caused by receiving an incorrect product.

To resolve this issue:

  1. Please contact our customer support team at info@serenewhispers.com

  2. We will arrange for the correct item to be sent to you.

  3. If the correct item is out of stock, a full refund for the item will be issued.

Important:
The incorrect item must be returned in its original condition, unused and undamaged, before a replacement or refund can be processed.

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Changed your mind about your order and wish to return the items?

If your order is in the same condition you received it in (i.e. the packaging has not been opened. The candle has not been lit.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are non-refundable. We ask that you include your name and order number along with the reason for your return. Once the return is received, our Customer Service Team will issue a refund for the value of the items returned.
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Damaged Product Upon Arrival:

We take great care in packaging our products to prevent damage. However, if your item arrives damaged, we are here to help.

To request a replacement:

  1. Contact us at info@serenewhispers.com within 5 days of delivery.

  2. Include clear photo evidence of the damage.

  3. A replacement will be processed once the damaged item has been returned to us.

 

Shipping Address Changes:

  • If you need to update the shipping address on your order please email us at info@serenewhispers.com, on the same day order was placed.

  • For orders that have already shipped, please contact the shipping carrier directly to request a reroute or address change, as we are unable to modify the shipment once it has left our facility.​

 

For any further assistance, feel free to reach out to us at info@serenewhispers.com

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We are happy to help.

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